relate to a question (order, payment, delivery, cancellation,duty).
We are thankful for a question and the request about an order, payment, delivery, the cancellation if We use an E-mail.
We pray to put "order number" in the title by all means at time to send an E-mail and am helpful for consultation if We send a tray figure order confirmation E-mail and a settlement confirmation E-mail together at time of the order.
* Time limit available for cancellation after the order for advance pre-order product (payed)
- A credit card: It is within ~ 1 year from an order (payed) day -> => cancellation fee : X
- Paypal: It is within ~ 180 day from an order (payed) day -> cancellation fee : 11USD
- Tenpay/Wechat/Alipay: It is within ~ 90 day from an order (payed) day -> cancellation fee : 11USD
- It is the standard policy of each payment company in a time limit.
- When you want to cancel it before 7th of the time limit and send E-mail, cancellation(refund) is possible.
- We can pay refund only point(cyber money) after the day.(please join us)
- The duty is a burden on you if you must pay a duty.